More About the Role

Part Time start – to Full Time position after 3 months

Holidays On Location is a travel company with 39-years experience in the industry and an established reputation for delivering quality tourism products for Europe, UK, North America and Canada to the Travel Industry for individuals, affinity and educational groups.

We're on the hunt for a motivated person who has the ability to work independently within a small team to deliver set targets.

As a team member of reservations you will work closely with all departments in Holidays On Location.  Your communication skills need to be amongst your top personal assets.

The successful applicant must have an academic or working towards one in Travel and Tourism.  Travel Industry experience, in retail or wholesale services, is preferred but not essential.

Immediate start for the right candidate on a part time basis and after a 3 month qualifying period full time pending review and by mutual agreement.

Please send applications, including cover letter, resume together with your reason why you are applying for the position – based on your suitability and experience. 

To Director of Operations
- Holidays on Location – Suite 502, 1 Princess Street Kew Vic 3101.

Or email your presentation to operations@holidaysonlocation.com

Please note that after the 1st screening process, we will only contact successful candidates.

Skills required

  • Familiarity with Microsoft Office (MS Word, MS Excel, MS Outlook, MS Access) 
  • Strict eye for detail
  • Good oral and written English language skills
  • Good interpersonal skills
  • Ability to take ownership and be responsible for allocated tasks
  • Ability to work in a team environment 
  • Customer service and handling skills


  • Responsibilities · Product data management – update of the same to office data base.
  • Rail travel management, global ticket and seat reservation procedures. ·
  • Invoicing and documentation procedures, generating of applicable documentation as required on products sold.
  • Customer services support, investigation and analysis of on-service provider delivery and communication breakdowns.
  • Ensure all customer service requirements are delivered in a timely and efficient manner.
  • On-Line direct client information and service requests.

Career development and advancement opportunities:

  • Available after the qualifying period and a minimum 2 years satisfactory service:
    • Wholesale Operations
      • Senior Documentation and Customer services supervisor
      • Senior reservations Consultant= Travel Industry
      • Data entry to product development and management
      • Assistant Operations Manager.
    • Group Operations
      • Junior Account Manager, Sales and Marketing Group Travel Services,
      • Senior Account Manager with responsibility in contractual negotiations.