RailNet SafeGuard Plan is a replacement policy for rail passes that are stolen or lost while in Europe. In the event that a "protected" rail pass is stolen or lost, ACP Rail International will either refund the unused portion of the pass or the cost of your replacement ticket(s)/pass, whichever is lower. The RailNet SafeGuard Plan must be purchased when purchasing the associated pass. The price of this RailNet SafeGuard Plan varies depending on the type of pass purchased.

The RailNet SafeGuard Plan fee is neither transferable, refundable or returnable.

The various Railways of Europe will not reimburse for lost and stolen passes. We have developed this program in order to offer this service. Our main competitors also offer a similar plan.

This plan applies to most Rail Passes including Saverpasses, Party passes, Family passes and 2-person/Twin passes as well as to National Country and Regional Passes.

These passes include: the Austrian Railpass, the Balkan Flexipass, BritRail Consecutive Pass, the BritRail Flexipass, the BritRail England Passes, the BritRail Pass 'n Drive, the BritRail Pass + Ireland, the BritRail Days Out from London Pass, the BritRail Scottish Freedom Pass, the Eurostar + BritRail passes, the Benelux Tourrailpass, the European East Pass, the German Railpass, the Greek Flexipass, the Greek Flexipass Rail 'n Fly, the Iberic Railpass, the Trenitalia Pass , Norway Rail Pass, the ScanRail Pass, the Spain Flexipass, the Sweden Rail Pass.

ACP Rail’s RailNet SafeGuard Plan is also available with all Eurail Products including the Eurail Pass, the Eurail Pass Flexi, Eurail Saver Passes, the Eurail Selectpasses, the Eurail Germany-Benelux Pass and the Eurail Romania-Hungary Pass.

Tourpasses, Point to Point Rail tickets, couchette and sleeper supplements, seat reservations and special discounted passes are not covered under the RailNet SafeGuard Plan.

To qualify for reimbursement, the traveller must purchase replacement rail pass or rail ticket(s) and complete their rail travel. The replacement pass or ticket(s) must be purchased in Europe. A police report must be filed within 24 hours of the incident.

Reimbursement is based on the unused value of the pass or the value of the replacement pass or ticket(s), whichever is lower. The RailNet SafeGuard Plan does not cover seat reservations, couchettes or sleepers.

In the event of Loss or theft of a “protected” rail pass, the client must file a police report within 24 hours from the Loss and purchase a replacement pass or ticket(s). The voucher along with the police report, copy of return flight tickets and a replacement rail ticket(s)/pass must be submitted to ACP Rail International Customer Service Department along with the claim no later that 30 days upon the return home of the pass holder.

The RailNet SafeGuard Plan is strictly limited to Loss or theft occurring in Europe.